Support

FAQ

[page_submenu alignment=”center” sticky=”true” bg_color=”#153f91″ link_color=”#ffffff”][page_link link_url=”#ximplew2″ title=”Ximple W2″ id=”1697073654874-4″ tab_id=”1697073654875-7″] [/page_link][page_link link_url=”#l9-v9″ title=”L9 & V9″ id=”1697073654935-0″ tab_id=”1697073654936-10″] [/page_link][page_link link_url=”#v16″ title=”V16″ id=”1697073654968-3″ tab_id=”1697073654969-10″] [/page_link][/page_submenu]

[nectar_animated_title heading_tag=”h4″ style=”color-strip-reveal” color=”Accent-Color” text=”Ximple W2″][toggles style=”minimal”][toggle color=”Default” title=”What is inside this Starter Pack?”]

The set is complete with

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1 x Main Control Unit
2x Door Sensor
1x Remove Keychain
1x Indoor Sire
1x Motion Sensor

[/fancy-ul][/toggle][toggle color=”Default” title=”If AC failed, main control battery life can extend how long?”][text-with-icon icon_type=”font_icon” icon=”icon-time” color=”Accent-Color”]6-8 hour[/text-with-icon][/toggle][toggle color=”Default” title=”If internet down, can the system still function?”][text-with-icon icon_type=”font_icon” icon=”icon-ok” color=”Accent-Color”]Yes, system still fully function but unable to send push notifications to phone.[/text-with-icon][/toggle][toggle color=”Default” title=”Accessories batter life span how long?”][text-with-icon icon_type=”font_icon” icon=”icon-time” color=”Accent-Color”]Standby mode 1-2 years[/text-with-icon][/toggle][toggle color=”Default” title=”How many MCU can add in 1 app?”]

Max 10

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[/toggle][toggle color=”Default” title=”How many accessories and camera can add under 1 MCU?”][fancy-ul icon_type=”standard_dash” color=”Accent-Color” alignment=”left” spacing=”default”]

32 accessrories
4 Camera

[/fancy-ul][/toggle][toggle color=”Default” title=”Motion sensor can detect pet’s movement?”][text-with-icon icon_type=”font_icon” icon=”icon-ok” color=”Accent-Color”]Yes[/text-with-icon][/toggle][toggle color=”Default” title=”The camera is build in with motion sensor?”][text-with-icon icon_type=”font_icon” icon=”icon-ok” color=”Accent-Color”]

Yes, it has. Our wireless outdoor camera will only start recording for 60 seconds when motion is detected. It will stop recording when there’s no movement after 60 seconds. But user can view the live camera from their smartphone.

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[nectar_animated_title heading_tag=”h4″ style=”color-strip-reveal” color=”Accent-Color” text=”L9 & V9″][toggles style=”minimal”][toggle color=”Default” title=”Why is the SER light always on?”]

To check the reason, press 7 and hold for 2 seconds

If Keypad shows,
Zone 1 = AC Loss
Zone 2 = Real time clock loss
Zone 3 = Siren fail
Zone 4 = Battery low voltage
Zone 5 = Telephone line/GSM CMS reporting fail
Zone 6 = Telephone line/GSM personal reporting fail
Zone 7 = Telephone line connection fail

[/toggle][toggle color=”Default” title=”Why is the MEM light always on?”]

Press 8 and hold for 2 seconds to view the last record when an alarm was triggered.

[/toggle][toggle color=”Default” title=”How to bypass zone?”]

Press 6 for 2 seconds, press Bypass [Zone Number] + #

[/toggle][toggle color=”Default” title=”Why there’s no buzzer sound of timer countdown after alarm system is armed?”]

Press MODE + 6 + # to activate buzzer countdown.

[/toggle][toggle color=”Default” title=”How to change 4 digit master code?”]

Press MODE + 4 Digit Master Code + #, 01 + New User Code + Re-enter New User Code + #

[/toggle][toggle color=”Default” title=”How to set program personal telephone call info when alarm system triggered?”]

Press MODE + 4 Digit Master Code + # , 17 + Personal Telephone Number 1 + #

Press MODE + 4 Digit Master Code + # , 18 + Personal Telephone Number 2 + #

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Press 7 and hold for 2 seconds, if keypad show

Zone 1 = AC Loss
Zone 2 = Real time Clock loss
Zone 3 = Siren Fail
Zone 4 = Battery Low Voltage
Zone 5 = Telephone Line/GSM CMS Reporting Fail
Zone 6 = Telephone Line/GSM Personal Reporting Fail
Zone 7 = Telephone Line Connection Fail

[/toggle][toggle color=”Default” title=”Why is the Book icon always on?”]

Press 8 and hold for 2 seconds

View the last record when an alarm was triggered

Press MODE + MODE + # , Can view Last 40 Event Log

[/toggle][toggle color=”Default” title=”How to bypass zone?”]

Press 6 for 2 seconds
Press Bypass Zone Number + #

[/toggle][toggle color=”Default” title=”How to turn on Door Chime?”]

Press 9 and hold for 2 seconds
Press Chime Zone Number + #

[/toggle][toggle color=”Default” title=”Why there’s no buzzer sound of timer countdown after alarm system is armed?”]

Press MODE + 6 + # to activate buzzer countdown.

[/toggle][toggle color=”Default” title=”How to set program personal telephone call info when alarm system triggered?”]

Press MODE + 4 Digit Master Code + # , 30 + Personal Telephone Number 1 + #

Press MODE + 4 Digit Master Code + # , 31 + Personal Telephone Number 2 + #

Press MODE + 4 Digit Master Code + # , 32 + Personal Telephone Number 3 + #

Press MODE + 4 Digit Master Code + # , 33 + Personal Telephone Number 4 + #

[/toggle][toggle color=”Default” title=”Section”][/toggle][/toggles]

[vc_custom_heading text=”Manual” use_theme_fonts=”yes”]

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[vc_custom_heading text=”Brochure” use_theme_fonts=”yes”]

Wired Alarm

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Wireless Alarm

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Wired Smart Home

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Wireless Smart Home

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Commercial

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App

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